Location: Mohali, India
Experience: 0-1 Years
Positions: 2
Salary: 2-3 lacs per annum
Telephonic Interview: Not Available
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Job Overview
We are looking for a Customer Support Executive to join our team in Mohali. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to understand customer concerns and provide effective solutions.
This role involves handling customer queries through chat support, resolving issues efficiently, and ensuring a positive customer experience.
Key Responsibilities
Handle customer queries and provide timely, accurate, and helpful resolutions.
Provide customer support through chat and other communication channels.
Understand customer concerns, empathize with their needs, and provide appropriate solutions.
Maintain a professional and positive attitude while interacting with customers.
Escalate complex or unresolved issues to the appropriate team when required.
Maintain accurate records of customer interactions and issues using CRM/support tools.
Follow established customer service processes, policies, and quality standards.
Coordinate with internal teams to resolve customer issues effectively.
Ensure a high level of customer satisfaction and contribute to improving the overall customer experience.
Requirements
0–1 year of experience in customer support or a similar role.
Bachelor's degree in Business, Communications, or a related field is preferred.
Freshers with excellent communication skills are also encouraged to apply.
Exceptional verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Good understanding of chat-based customer support.
Ability to empathize with customers and understand their concerns.
Ability to provide practical solutions while maintaining a customer-first approach.
Familiarity with CRM systems and customer support software is an advantage.
Ability to work independently as well as collaboratively in a team environment.
Willingness to work 6 days a week and in rotational/night shifts when required.
Why Join Us?
6-day working week with a dynamic and collaborative work environment.
Group Health Insurance for employees.
Opportunity to work alongside a team of 100+ excellent engineers and professionals.
Additional compensation for night shifts.
Additional salary/compensation for extra days spent in the office.
Yearly and quarterly awards with exciting cash rewards.
Birthday and dinner coupons.
Team dinners and celebrations on successful project completion.
Festival celebrations and month-end celebrations.
A supportive and engaging workplace culture with plenty of opportunities to learn and grow.
We believe in the well-being of our people and make conscious efforts to facilitate our work family with a favourable work environment and amenities that enables our people to give their best.
