SKS Talent Consultancy is hiring Customer Support Associates for our client on the KLM DELSSC Voice Process (International Voice Process) in Gurgaon. This is an immediate requirement for a Work from Office role. Interested candidates can apply through SKS Talent Consultancy for direct walk-in interviews.
Job Overview
- Hiring Consultancy: SKS Talent Consultancy
- Process: KLM DELSSC (International Voice Process)
- Job Role: Customer Support Associate
- Work Location: Gurgaon (Work from Office)
Job Responsibilities
- Handle customer queries through voice, chat, and email channels.
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
- Assist customers with orders, payments, deliveries, returns, and refunds.
- Maintain accurate records of customer interactions.
- Follow company policies, processes, and quality standards.
- Meet individual and team performance targets.
Who Can Apply?
- Graduates: Freshers are eligible.
- Undergraduates: Eligible if you have at least 6 months of work experience.
- Skills: Excellent English speaking skills and a typing speed of 25 WPM with 90% accuracy.
Selection Process
Candidates need to clear the following rounds :
- HR Screening (Communication check)
- Svar Test (Score required: 55 or above)
- Typing Test (25 WPM, 90% accuracy)
- Operations Round (Final manager interview)
Salary Packages
- Freshers: ₹24,000 CTC per month
- Experienced: ₹28,000 CTC per month (Minimum 6 months experience)
Shift & Working Days
- Shifts: 24/7 Rotational shifts
- Working Days: 5 days working
- Week Offs: 2 Rotational offs
How to Apply: Send your updated Resume on WhatsApp to 9232686188 for interview details.
Pay: ₹24,000.00 - ₹28,000.00 per month
Work Location: In person
