Backend Telecaller – Job Description
Job Title: Backend Telecaller
Location: Thane West
Department: Operations / Customer Support
Key Responsibilities:
- Make outbound calls to candidates/customers for follow-ups and coordination.
- Schedule interviews, appointments, and meetings as required.
- Maintain accurate records of calls and update data in the system.
- Coordinate with internal teams to ensure smooth communication.
- Handle customer/candidate queries professionally over the phone.
- Send follow-up messages and emails whenever required.
- Ensure timely completion of assigned calling targets.
- Maintain confidentiality of customer and company information.
Requirements:
- Graduate or Undergraduate (preferred).
- Good communication skills in English, Hindi, and Marathi (preferred).
- Basic knowledge of MS Excel, MS Word, and email communication.
- Good interpersonal and follow-up skills.
- Ability to work in a fast-paced environment.
- Prior telecalling or backend support experience is an added advantage.
Operations Executive – Job Description
Job Title: Operations Executive
Location: [Company Location]
Department: Operations
Key Responsibilities:
- Manage day-to-day operational activities and ensure smooth workflow.
- Coordinate with clients, vendors, and internal departments.
- Prepare and maintain operational reports, MIS, and documentation.
- Monitor employee attendance, onboarding, and operational records.
- Ensure timely completion of assigned tasks and maintain service quality.
- Handle data management, documentation, and process compliance.
- Resolve operational issues by coordinating with relevant stakeholders.
- Support recruitment, scheduling, and administrative activities when required.
- Identify process improvement opportunities to enhance operational efficiency.
Requirements:
- Graduate in any discipline.
- 1–3 years of experience in operations or administrative support (Freshers may also apply if suitable).
- Proficiency in MS Excel, MS Word, and Outlook.
- Good organizational and problem-solving skills.
- Strong communication and coordination abilities.
- Ability to multitask and meet deadlines.
- Attention to detail and a proactive approach to work.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
