he Head Barista is responsible for overseeing daily coffee operations, maintaining beverage quality standards, training barista staff, managing inventory, and ensuring excellent customer service. This role combines leadership, coffee expertise, and operational management to create a high-quality café experience.
Key ResponsibilitiesCoffee & Beverage Operations
- Prepare and serve coffee, espresso, tea, and specialty beverages.
- Maintain consistency in drink quality and presentation.
- Develop seasonal beverage menus and recipes.
- Ensure proper calibration and maintenance of coffee equipment.
Team Leadership
- Supervise and guide barista staff during shifts.
- Train new employees on coffee preparation, hygiene, and customer service.
- Schedule shifts and monitor staff performance.
- Foster teamwork and a positive work environment.
Customer Service
- Deliver exceptional customer experiences.
- Handle customer complaints professionally.
- Build customer relationships and encourage repeat business.
Inventory & Stock Management
- Monitor coffee beans, milk, syrups, and supplies inventory.
- Coordinate with suppliers and place orders when needed.
- Minimize wastage and control costs.
Hygiene & Safety
- Ensure cleanliness of café and workstations.
- Follow food safety and sanitation standards.
- Maintain compliance with health regulations.
Sales & Business Support
- Support sales targets and promotional activities.
- Monitor daily sales and operational reports.
- Suggest improvements to increase efficiency and profitability.
Required Skills
- Strong knowledge of coffee brewing techniques and espresso machines.
- Leadership and team management skills.
- Excellent communication and customer service abilities.
- Time management and multitasking.
- Attention to detail and cleanliness standards.
Qualifications
- High school diploma or equivalent.
- Certification in barista training is preferred.
- 2–5 years of café or coffee shop experience.
- Previous supervisory experience is an advantage.
Working Conditions
- Standing for long periods.
- Working in fast-paced environments.
- Flexible shifts, including weekends and holidays.
Sample KPI/Performance Metrics
- Beverage quality consistency
- Customer satisfaction ratings
- Speed of service
- Inventory control and wastage reduction
- Team performance and training completion
Pay: ₹8,086.00 - ₹30,253.48 per month
Benefits:
- Food provided
- Leave encashment
Work Location: In person
