We are looking for a courteous and guest-oriented Guest Service Associate (GSA) to join our hospitality team. As a GSA, you will be responsible for ensuring a seamless and welcoming experience for all guests by assisting with check-in/check-out, handling reservations, and addressing guest needs with professionalism and warmth.
Responsibilities:
- Welcome and assist guests during check-in and check-out
- Manage reservations, cancellations, and guest records accurately
- Handle guest inquiries, requests, and complaints with efficiency and empathy
- Coordinate with housekeeping, F&B, and other departments to ensure smooth guest experiences
- Process payments and maintain accurate billing records
- Provide information about hotel services, facilities, and local attractions
- Maintain a professional and well-groomed appearance at all times
- Uphold service standards and contribute to guest satisfaction scores
Requirements:
- Minimum 1–2 years of experience in front office/guest service (hospitality background preferred)
- Knowledge of hotel reservation/property management software (mandatory)
- Strong communication skills in English and Tamil (Hindi is an advantage)
- Excellent customer service and problem-solving skills
- Ability to multitask and remain calm under pressure
- Flexible to work shifts, weekends, and holidays
Job Type: Full-time
Pay: ₹9,211.62 - ₹17,000.00 per month
Work Location: In person
