Most support roles are built around systems. This one is built around people.
We created this role for professionals trained in five-star hospitality — people who've developed an instinct to understand a person's full context before offering a solution, and the discipline to get every detail right.
Our customers — many managing pain, rebuilding health, or working through stress — have chosen yoga as their path forward. The quality of support they experience directly influences whether they stay on that journey. You'll come in as a leader from day one, with full training provided on all tools, and a team that needs exactly the service mentality you've spent years developing.
MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.
- 240,000+ customers across the US, Canada, Europe, Australia, Singapore, UAE, and more
- 360,000+ five-star reviews, 95% session satisfaction rate
- 200+ highly qualified teachers on the platform
- Headquartered in California, operations based in Bangalore
We believe the best customer support feels like a luxury concierge experience — anticipating needs, understanding each customer's unique journey, and making every interaction feel personal.
- Own end-to-end support, from first contact to resolution, ensuring every interaction reflects the care of a personal concierge.
- Review each student's full profile before engaging; train your team to do the same. No interaction begins without context.
- Personally handle high-impact escalations with empathy, speed, and a bias toward resolution.
- Identify recurring pain points and work with Product and Engineering to fix root causes, not just symptoms.
- Spot churn signals before they become cancellations — declining practice frequency, gaps in bookings, sudden disengagement — and reach out proactively.
- Actively gather customer feedback; don't wait for complaints.
- Flag deviations early — a teacher pattern, a broken process, a customer trend — before they escalate.
- Be the voice of the customer internally, bridging Support with Product, Engineering, and Operations.
- Build and lead a team that treats every issue as their own — hire for empathy, coach for ownership.
- Lead by example: your team should see you handle the toughest conversations with the same care you expect from them.
- Conduct regular 1-on-1s, deliver specific feedback, and identify growth paths for each team member.
- Manage shift schedules and daily operations with the calm efficiency of a well-run front desk.
- Maintain a high bar — personally audit conversations, catch tone issues, spot data inconsistencies.
- Create and update FAQs, process guides, and training materials for consistent, high-quality support.
- Track response times, resolution quality, and customer sentiment; build feedback loops that raise the bar.
- Communicate clearly across formats including customer emails, founder briefings, team coaching.
Your day starts with a scan of overnight tickets for anything urgent. Before responding to a returning customer, you pull up her profile (eight months on the platform, joined to manage lower back pain, three classes a week with the same teacher, a billing issue resolved two months ago). Because you know her journey, you engage with context, not assumptions.
You run a short team standup, reviewing yesterday's metrics, flagging tricky cases, sharing wins. Mid-morning, you coach a team member through a frustrated student's case, reminding them to check the history first. After a break, you draft a Product proposal after spotting that 30% of teacher complaints trace back to the same scheduling issue.
Later, you take an escalation call from a long-time member considering cancellation. Because you've reviewed her full journey beforehand, you address her specific concerns — and she not only stays, but upgrades. Before you wrap up, you review chat transcripts, leave targeted feedback on one where a rep skipped the customer's context, and update the FAQ with a new edge case.
- Background as a Guest Relations Executive, Front Office Assistant Manager, or Assistant Duty Manager at a five-star hotel or travel brand — this role was designed for you.
- 3–5 years in customer-facing roles, with 1–2 years leading or mentoring others.
- Natural problem-solver who takes ownership — your first instinct is to fix, not escalate.
- You understand before you respond — you'd never offer a solution without knowing the customer's story.
- Sharp attention to detail — catches a wrong tone in a reply or a missed follow-up in a ticket.
- Clear, warm communicator in English (written and verbal) with the polish of hospitality training.
- Comfortable with technology and willing to learn new tools (Zendesk, Chat, CMS with full training provided).
- Thrives in fast-paced, process-building environments and sees that as opportunity, not limitation.
In-office, Bangalore. Primary shift during India hours supporting a global customer base. Six days a week, one fixed weekly off. As team lead, you'll cover for unplanned absences — the kind of adaptability that's second nature to anyone with a hospitality background.
The skills you've built — reading people, solving problems in real time, staying calm under pressure, making someone feel heard — aren't just transferable. They're the foundation this role is built on.
You're not starting over. You're coming in as a leader from day one, with a team that needs exactly the service mentality you've spent years developing. And unlike hotels, growth here is driven by performance, not hierarchy. Your impact is visible immediately.
If you chose hospitality because you genuinely like helping people, but the work has shifted more toward operations than human impact — this is your chance to change that. You'll be supporting real people on their wellness journey, every single day.
- ₹8–12 LPA — competitive with or better than five-star hotel compensation at equivalent seniority.
- ESOPs: equity participation as the company grows.
- Rapid career growth with leading a team of 15–20 in the near term.
- Flat, collaborative culture with direct access to founders and cross-functional teams.
- Mission-driven work supporting yoga teachers and students globally.
- Health and wellness benefits.
- A team that values ownership and initiative over rigid process.
MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Yoga and fitness coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.
- Over 200,000 happy customers.
- Over 230,000 5 star reviews.
- Over 150 Highly qualified coaches on the platform.
- 95% of sessions are being completed with 5-star rating.
Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit About Us.
Our mission
Improve physical and mental well being of the entire planet.
Our commitments to each other
- Genuine care for our customers: Be nice and gentle with the customer. Listen to them before responding. Work on making every interaction a positive one for our customers. E.g. if a customer is not happy with a session and wants a refund - we should accept that they are not happy and give them a refund. E.g. The customer did not like a particular session, even though we think it was great - we should accept customers judgement and try and understand what we can do better to meet customer's expectations and not waste time trying to change the customer's judgement.
- Have fun: We have fun while working. We celebrate our co-workers and celebrate every large and small victory with each other.
- Respect for the each other: We respect each other as individuals. This means:
- Professionalism: We respect and treat each other as professionals. We help everybody grow, train and develop in order to achieve their full potential.
- Autonomy: Respect everybody's opinions and their ability to make decisions.
- Individual worth: Everybody has inherent worth. We do not label or typecast. We give everybody a chance to grow.
- Affirmation: We affirm positives in each person.
- Frugality: We are frugal in terms of spending money. We do not splurge on things that do not have a direct impact on making customers happy. We are wise with spending our resources.
- Hiring well: Hiring is a key function of the company. We focus, train and reward hiring well to ensure that we give hiring the utmost importance.
- Encouraging risk-taking: We embrace failure as an important part of learning. We realize that big projects require iterations and in such cases, we don't let perfection be the enemy of getting started. If we learned something new by executing fast, taking risk and failing, we are growing. We need not be afraid of failure. Risk taking, executing fast and failing fast is far better. Failure to learn is the biggest negative outcome.
- Understanding the value of time: We are focussed on moving fast as time is the ultimate limited resource. We are always trying to find ways to speed up learning and to reduce time for tasks by planning, collaborating and communicating better.
If you share our values and our enthusiasm for empowering the world, we'd love to review your application!
Ready to apply?
