Job Title: General Manager (GM) – Sales/SM
Key Responsibilities1. Strategic Leadership & Target Achievement
- Volume & Market Share: Achieve monthly, quarterly, and annual model-wise new car sales volumes across Arena and Nexa networks to maximize territorial market share.
- Operational Oversight: Manage end-to-end retail operations, including showroom footfalls, booking-to-delivery conversion rates, test drive management, and digital lead pipelines.
- Allied Business Drivers: Ensure strict focus on achieving penetration targets for MSIL allied verticals: Maruti Insurance, Maruti Finance, Extended Warranty, and Maruti Genuine Accessories (MGA).
- Exchange Operations: Partner closely with the True Value team to streamline exchange evaluations, leveraging old-car buybacks to drive new car conversions.
2. Profitability & Inventory Management
- P&L Ownership: Manage the commercial health of the sales department, including gross margins, discounting structures, and operational expenses.
- Working Capital & Stock Control: Optimize vehicle stock aging. Balance the inventory mix according to market demand to reduce holding costs while maintaining adequate supply.
- Incentive Auditing: Work closely with the accounts and HR teams to verify, monitor, and disburse performance-linked "Spot" and "Main" incentives for the sales and back-office staff.
3. Team Leadership & Capability Building
- Manpower Productivity: Lead, mentor, and track the performance of Showroom Managers, Team Leaders, and Relationship Executives to maintain high productivity ratios.
- MSIL Certification Tracking: Collaborate with HR and the Technical Development Manager (TDM) to ensure 100% compliance with MSIL L1 & L2 certifications for the sales workforce.
- Retention & Culture: Work alongside HR to execute smooth onboarding and structured exit management workflows, keeping team attrition down and motivation levels high.
4. Customer Experience & Brand Compliance
- SSI (Sales Satisfaction Index): Own the dealership’s customer satisfaction metrics by closely reviewing the quality of customer handling, hospitality, and vehicle delivery processes.
- Grievance Redressal: Directly handle escalated customer complaints or high-priority cases requiring immediate intervention to safeguard the brand reputation.
- Audit Readiness: Ensure full compliance with MSIL's Business Standard Case (BSC) audits, Dealer Management System (DMS) entry hygiene, and official corporate identity guidelines.
Pay: Up to ₹1,000,000.00 per year
Benefits:
Work Location: In person
