Job Summary
We are looking for a responsible, target-oriented, and people-focused Admission Counsellor cum Branch Incharge to manage the day-to-day operations of the branch while actively handling student admissions and counselling.
The candidate will be responsible for branch performance, admission targets, student counselling, team coordination, follow-ups, daily reporting, and overall branch discipline.
Key Responsibilities1. Admission Counselling
- Counsel students and parents regarding available courses and career opportunities.
- Understand student requirements and recommend suitable courses.
- Explain course details, fees, duration, benefits, and career opportunities clearly.
- Handle walk-in, phone, WhatsApp, and online enquiries.
- Convert enquiries/leads into admissions.
- Maintain regular follow-up with prospective students.
- Handle objections related to fees, course selection, location, timing, etc.
- Maintain accurate admission and enquiry records.
2. Branch Management
- Take complete responsibility for the day-to-day functioning of the branch.
- Ensure the branch operates smoothly and professionally.
- Monitor branch attendance, punctuality, discipline, and work allocation.
- Ensure proper maintenance of student, enquiry, admission, and payment records.
- Coordinate with management regarding branch requirements and issues.
- Ensure the branch environment is professional and student-friendly.
3. Team Coordination
- Coordinate with counsellors, telecallers, trainers, and other branch staff.
- Allocate daily activities and follow up on team performance.
- Monitor individual and team targets.
- Conduct short daily morning/evening discussions when required.
- Identify performance gaps and report them to management.
- Motivate the team to achieve admission and enquiry-conversion targets.
4. Target & Performance Management
- Achieve monthly and daily admission targets.
- Track enquiry → counselling → follow-up → admission conversion.
- Review pending follow-ups and ensure timely action.
- Monitor branch revenue and admission performance.
- Prepare daily, weekly, and monthly performance reports.
- Take corrective action to improve branch conversion.
5. Student & Parent Relationship
- Build positive relationships with students and parents.
- Address student/parent queries professionally.
- Handle basic complaints and escalate major issues to management.
- Ensure a smooth admission and onboarding experience.
- Maintain regular communication with prospective and existing students.
6. Reporting & Administration
- Submit daily branch reports to management.
- Maintain admission, enquiry, follow-up, attendance, and collection records.
- Monitor branch expenses and operational requirements.
- Coordinate with the Head Office whenever necessary.
- Ensure company policies, SOPs, and processes are followed.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
