Role definition:
The sales Coordinator is responsible for coordination between international customers, sales manager and factory for entire order cycle.
Responsibility deliverable:
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Coordination with the factory team for samples, production schedule and dispatch related clarifications
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Understanding customer enquiries, specifications and providing quotation
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Following up regularly and converting quotations into Performa Invoice with order confirmation
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Releasing orders into production and ensuring no errors and communicating customers requests related marking and specifications to order management team
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Constant follow up with production and logistics team and updating clients accordingly.
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Preparing raw materials indents whenever required
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Preparing sample requests
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Submitting monthly sales progress reports and sales review reports and providing management requested reports
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Following up with client for payments
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Engaging in team activities and being a team player
Tasks & activities:
A. Data sourcing, management and its protection
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Sourcing accurate contact details from online sources like LinkedIn, google search and from offline networks of the decision maker of the business.
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Maintain the database on the internal template of the organization.
B. Sales conversion
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Negotiate win-win deals Maintain profitability index as per management guidelines.
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Achieving sales targets set by the management.
C. Establishing a strong relationship with clients.
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Individually meet clients often through visits or online meetings and engaging with them for better sales prospects
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Write emails professionally to record all discussions with the client.
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Foster close relationships with the decision maker to project and procurement staff.
D. Reporting and Reports
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Daily Reporting to HOD and Periodic reports to Directors
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Working with CRM Software and providing accurate data through monthly/yearly sales reports
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Preparing various reports about the markets and products as per management requests
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Preparing presentations for sales meets
Measurement metrics
a) Timely completion of quotations usually within 18 hours
b) Error-free quotes and PI
c) No. of quotations vs order conversions
d) Achieving monthly /Yearly sales targets
e) Ownership of the account
f) New market/product development
g) Achieving yearly KPI
Future Goals
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Setting future goals inside the company and working towards on the same
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Discussing with management on learning needs
