Job Title: CRM Executive
Company: Cellecor Gadgets Limited
Work Location: Head Office, Shalimar Bagh, Delhi (On-site)
Experience: 1-2 Years
Job Type: Full-Time
Job Summary:
We are looking for a dynamic and detail-oriented CRM Executive with 1-2 years of experience to manage customer relationships, improve customer satisfaction, and support business growth. The ideal candidate should possess excellent communication skills and the ability to handle customer interactions effectively across multiple channels.
Key Responsibilities:
- Manage and maintain the Customer Relationship Management (CRM) system.
- Build and maintain strong relationships with customers to ensure satisfaction and retention.
- Handle customer queries, complaints, and follow-ups in a timely and professional manner.
- Coordinate with internal teams (sales, marketing, support) to ensure seamless customer experience.
- Track customer interactions and update records accurately in the CRM system.
- Analyze customer data and generate reports to identify trends and improvement areas.
- Support customer engagement campaigns and initiatives.
- Ensure timely resolution of issues and maintain high service standards.
Required Skills & Qualifications:
- 1-2 years of experience in CRM, customer support, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Proficiency in CRM tools and MS Excel.
- Good analytical and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Customer-focused mindset with attention to detail.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Application Question(s):
- Are you comfortable working from our Head Office in Shalimar Bagh, Delhi, on a full-time, on-site basis? (Yes/No)
- Are you comfortable working on a Monday to Saturday schedule? (Yes/No)
- How many years of experience do you have in CRM, Customer Support, Customer Service, or a related role?
- Which CRM tools have you worked with? (e.g., Salesforce, Zoho CRM, HubSpot, Freshworks, etc.)
- Are you comfortable coordinating with multiple departments such as Sales, Marketing, and Customer Support? (Yes/No)
- What was your last drawn monthly salary (CTC/In-hand)?
- What are your salary expectations?
- Notice Period / Earliest Joining Availability
- Please confirm your current location and daily commuting feasibility to Shalimar Bagh, Delhi.
Work Location: In person
