THE WORK: Discover new opportunities to collaborate and contribute to meaningful decisions. You will collaborate and manage the team to perform effectively, engage with multiple teams, and provide solutions to challenges that arise within your immediate group and across various teams. This role will involve sharing expertise in Service Desk Management to support these collaborative efforts. We look forward to welcoming someone passionate about making a positive impact through teamwork and thoughtful problem-solving.
Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution while maintaining clear and timely communication.
Facilitate the restoration of service to the production environment efficiently.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational policies.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
A minimum of 2 years of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate problem solving skills.
Advanced communication skills.
Beginner conflict resolution skills.
Intermediate organizational skills.
Advanced customer service skills.
