Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Senior Consultant – D365 F&O AMS Team Lead
Position: LA / AC
Experience: 5–12 years of experience
Job location: Bangalore / Chennai / Hyderabad
Position ID: J0726-1392
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Mandatory Skills
. Microsoft Dynamics 365 Finance & Operations (D365 F&O)
. D365 Finance and Supply Chain Management Modules
. Application Managed Services (AMS) Support
. Incident, Problem and Change Management
. Service Delivery Governance
. Azure DevOps (ADO)
. ServiceNow
. Root Cause Analysis (RCA)
. Release and Deployment Coordination
. ITIL Framework
. Stakeholder Management
. Team Leadership
. Resource Planning and Work Allocation
. SLA/KPI Monitoring and Reporting
. Offshore Onsite Coordination
. Risk and Issue Management
. Knowledge Transition and Knowledge Management
Preferred Skills
. Power BI
. D365 Integrations
. BankFabric Integration Support
. Utilities / Energy Industry Experience
. Managed Services Transition Experience
Experience
. 5–12 years overall IT experience
. Minimum 5 years of D365 F&O experience
. Minimum 2–3 years leading AMS support teams
. Experience managing offshore delivery teams
. Experience participating in governance and service review meetings
Key Responsibilities
. Lead D365 AMS support team
. Manage ticket queues and workload distribution
. Drive SLA and KPI compliance
. Manage escalations and stakeholder communication
. Participate in weekly and monthly governance meetings
. Review RCA and Problem Management activities
. Support continuous service improvement initiatives
. Mentor and guide team members
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
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Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
