Job Purpose
The Commercial Operations & Settlement Lead is responsible for the seamless financial management of distributor relationships. This role focuses on the rapid resolution of partner inquiries, the accurate processing of stock returns, and the finalization of financial settlements to ensure operational efficiency and data integrity within the company’s ERP and ticketing systems.
Key Responsibilities1. Service Desk & Query Management
- Act as the primary administrator for the Fresh Service portal, managing the lifecycle of all incoming commercial queries.
- Prioritize and resolve "Super Critical" tickets to ensure minimal downtime for distribution partners.
- Coordinate with cross-functional teams (Logistics, Sales, and Finance) to provide comprehensive solutions to complex inquiries.
2. Inventory & Stock Return Settlement
- Manage the end-to-end reconciliation process for all returned stocks.
- Validate physical stock receipts against system documentation to authorize financial settlements.
- Ensure all stock-related adjustments are reflected accurately in the ledger to maintain inventory integrity.
3. Distributor Full & Final (F&F) Settlements
- Lead the closure process for outgoing or transitioning distributors.
- Reconcile all outstanding balances, including security deposits, pending claims, and open invoices.
- Issue final clearance certificates and ensure the clean exit of partners from the company ecosystem.
4. Accounts Receivable & Outstanding Maintenance
- Perform daily updates of distributor outstanding records to reflect real-time financial positions.
- Monitor credit limits and report on aging balances to the management team.
- Ensure all payments and credits are correctly allocated to the respective distributor accounts.
5. Rate Difference (RD) Claim Processing
- Evaluate and verify claims submitted by partners regarding price variations or rate fluctuations.
- Audit supporting documentation to ensure claims align with company pricing policies.
- Prepare and process credit notes for approved rate difference claims.
Technical & Behavioral Requirements
- Commercial Acumen: Strong understanding of distribution finance, including credit cycles, rebates, and tax implications.
- System Proficiency: Experience operating within ticketing systems (Fresh Service/Zendesk) and ERP environments.
- Data Management: Ability to handle large volumes of transactional data with high accuracy.
- Problem Solving: A proactive approach to identifying bottlenecks in the settlement process and suggesting workflow improvements.
- Stakeholder Management: Professional communication style suitable for interacting with external business partners and internal department heads.
Pay: ₹25,065.09 - ₹40,397.60 per month
Benefits:
Work Location: In person
