Project: Utility Domain
Experience: 4+ Years
Process: Accounts Receivable – Voice/Chat/Email
Employment: Full-Time, Permanent
Work Mode: Work From Home
Shift: Night Shift / US Shift
We are looking for a Team Lead – Accounts Receivable to manage a team handling Voice and Chat-based AR operations for a US client.
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Manage and monitor day-to-day team operations.
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Handle Accounts Receivable and collections activities.
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Monitor team productivity, quality, and SLA/KPI performance.
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Support the team in resolving customer and process-related issues.
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Handle escalations and coordinate with clients/internal teams.
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Conduct team huddles, coaching, and performance discussions.
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Prepare and share daily/weekly performance reports.
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Ensure process and quality guidelines are followed.
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4+ years of experience in Accounts Receivable / Collections / O2C.
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Team Lead or SME experience preferred.
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Experience in Voice/Chat/Email process.
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US client/process experience preferred.
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Good communication and customer-handling skills.
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Good knowledge of MS Excel.
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Strong team management and problem-solving skills.
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Willingness to work in Night/US shifts.
