Full-Time | ₹25,000 – ₹35,000/month | Night Shift (8:00 PM – 5:00 AM IST)
Position Title: Account Manager – Post-Payment & Collections
Employment Type: Full-Time
Work Timings: 8:00 PM – 5:00 AM IST (Monday to Friday)
Mode of Work: Work from Office
Industry: U.S. IT Staffing & Recruitment
Language Requirement: Excellent Spoken & Written English (Mandatory)
ABOUT ASPIRE JOBS
Aspire Jobs is a U.S.-focused IT recruitment and staffing firm dedicated to placing international tech professionals in high-growth American IT roles. We specialize in visa-supported placements, including F-1 OPT, STEM OPT, and H-1B pathways, and are committed to being our candidates' most trusted career partner.
ROLE OVERVIEW
We are looking for a confident, proactive, and results-driven Account Manager to manage post-enrollment payment operations and collections. This role requires strong communication, negotiation, and relationship management skills to ensure timely collections while maintaining a positive candidate experience.
The ideal candidate will be responsible for following up on payments, resolving payment-related concerns, negotiating payment plans when required, and ensuring accurate record-keeping. The role plays a critical part in protecting Aspire Jobs' revenue pipeline while maintaining professionalism and accountability.
KEY RESPONSIBILITIES
- Own the end-to-end post-enrollment payment collection process for active candidates.
- Conduct regular payment follow-ups via calls, WhatsApp, email, and CRM systems.
- Set clear payment expectations with candidates and secure commitment to agreed payment schedules.
- Track overdue accounts and proactively implement collection strategies.
- Negotiate payment plans and resolve payment disputes professionally.
- Maintain accurate payment records, installment tracking, and account status updates.
- Coordinate with recruitment, enrollment, and operations teams regarding payment-related matters.
- Issue payment reminders, receipts, and overdue notices.
- Identify and escalate high-risk or non-responsive accounts.
- Prepare daily and weekly collection reports for management review.
- Maintain high collection rates while preserving positive candidate relationships.
REQUIRED QUALIFICATIONS & SKILLS
- Excellent spoken and written English communication skills.
- Strong negotiation and persuasion abilities.
- Ability to confidently handle payment objections and difficult conversations.
- Professional phone etiquette and relationship management skills.
- Experience in collections, account management, customer support, inside sales, EdTech counseling, recruitment operations, or related fields.
- 1–4 years of relevant experience preferred.
- Experience handling installment-based or recurring payment collections is an advantage.
- Experience working with U.S.-based clients or candidates is preferred but not mandatory.
- Proficiency in CRM systems, Microsoft Excel, and basic reporting tools.
WHAT WE OFFER
- Competitive salary package
- Stable full-time night-shift opportunity.
- Career growth within the U.S. staffing and recruitment industry.
- Professional and performance-driven work environment.
- Exposure to international recruitment operations and candidate management.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Accounting: 1 year (Required)
Language:
Shift availability:
Work Location: In person
