Responsibilities
- Duties and Responsibilities
- Patient Interaction & Reception
- Greet and assist patients, visitors, and attendants politely.
- Provide information about hospital services, departments, and doctors.
- Appointments & Registration
- Handle patient registration and maintain accurate records in HIMS.
- Manage doctor appointments and confirm schedules.
- Communication Management
- Attend phone calls, respond to inquiries, and transfer calls appropriately.
- Coordinate with doctors, nurses, PRO, and other administrative staff for smooth communication.
- Admission & Discharge Support
- Guide patients through admission and discharge processes.
- Ensure necessary documents are collected and updated.
- Billing & Cash Handling
- Assist in billing-related queries.
- Handle cash/receipts and reconcile transactions.
- Customer Service & Issue Resolution
- Address patient concerns with empathy and escalate unresolved issues to the Manager.
- General Administration
- Maintain cleanliness and orderliness of reception and waiting areas.
- Ensure compliance with hospital policies and confidentiality norms.
Qualification : Degree
Hospital Exp : 0 to 6 years
contact number : 9345880286
Job Type: Full-time
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
