We are seeking a Service Coordinator to manage service operations, customer support, CRM activities, and AMC/CMC contracts while ensuring timely service delivery and a high standard of customer satisfaction.
Key Responsibilities
- Coordinate daily service operations and customer requests.
- Manage CRM records, service tickets, and customer communications.
- Coordinate with Sales, Service, and Technical teams for timely execution.
- Administer AMC/CMC contracts, renewals, and service schedules.
- Schedule installations, preventive maintenance, and breakdown visits.
- Prepare quotations, work orders, and service documentation.
- Track service requests through closure and maintain service records.
- Ensure effective customer communication and process compliance.
Qualifications
- Bachelor's degree in any discipline.
- 2–5 years of relevant experience in Service Coordination or Customer Support.
Required Skills
- Strong communication and coordination skills.
- Experience with CRM systems and AMC/CMC management.
- Proficiency in MS Office.
- Excellent organizational, multitasking, and problem-solving abilities.
- Basic understanding of technical products and service operations.
Pay: From ₹25,000.00 per month
Benefits:
Work Location: In person
