- Location: Jagtap Dairy, Pune
- Company: Golden Abodes
- Department: Customer Relationship Management (CRM) – Post Sales
- Experience: 2–5 Years
- Employment Type: Full-Time
Job Summary
Golden Abodes is looking for a customer-focused Post-Sales Executive to manage the customer journey from booking confirmation through possession. The role involves customer communication, documentation, payment coordination, loan assistance, and ensuring a seamless post-sales experience.
Key Responsibilities
- Manage customer onboarding and post-booking communication.
- Coordinate KYC, agreements, registrations, and customer documentation.
- Follow up on payment schedules, collections, and coordinate with Accounts.
- Assist customers with home loan documentation and banking processes.
- Resolve customer queries and complaints by coordinating with internal teams.
- Coordinate possession, handover formalities, and customer inspections.
- Maintain accurate CRM records and prepare MIS reports.
Desired Candidate Profile
- Graduate in Business Administration, Commerce, or a related field.
- 2–5 years of experience in Post Sales, CRM, Customer Service, or Collections, preferably in the Real Estate industry.
- Strong communication, coordination, and customer relationship skills.
- Proficient in MS Excel, email communication, and CRM software.
- Fluent in English, Hindi, and Marathi.
Why Join Us?
- Opportunity to work with a growing real estate organization.
- Collaborative work environment with career growth opportunities.
- Exposure to end-to-end customer relationship management in premium real estate projects.
Pay: ₹11,078.06 - ₹32,539.86 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
Application Question(s):
- Mention your current salary
- Mention your expected salary
Experience:
- post sales: 1 year (Required)
Work Location: In person
