We are looking for a highly professional and customer-focused Customer Service Manager to lead support operations for our growing fashion/eCommerce brand. The ideal candidate should have experience handling international customers, managing support teams, and delivering excellent customer satisfaction.
If you have worked with clothing, fashion, or D2C eCommerce brands and understand how to manage customer relationships professionally, we’d love to connect with you.
What You’ll Be Doing:
- Manage complete customer support operations across Email, Chat & Calls
- Handle customer queries related to orders, returns, refunds, exchanges, and delivery issues
- Ensure fast response time and excellent customer satisfaction
- Lead and train customer support executives
- Handle customer escalations professionally
- Coordinate with operations and warehouse teams for issue resolution
- Improve customer experience processes and support quality
- Track customer support KPIs and performance reports
What We’re Looking For:
- Experience in customer support/customer experience for fashion, clothing, or eCommerce brands
- Experience handling US or international customers
- Strong spoken and written English communication
- Comfortable working during US hours/night shifts
- Leadership or team handling experience preferred
- Ability to work under pressure and solve customer issues efficiently
Bonus Skills:
- Shopify experience
- Gorgias, Zendesk, Freshdesk, or CRM tools knowledge
- Understanding of eCommerce order management
- Experience with D2C or US-based brands
Perks:
- Fast-growing international work environment
- Career growth opportunities
- Professional team culture
- Exposure to global customer experience operations
Pay: ₹30,000.00 - ₹35,000.00 per month
Application Question(s):
- Have you worked with a clothing/fashion or eCommerce brand before?
- Do you have experience handling international customers?
- Are you comfortable working in US shift timings?
- Have you managed a customer support team previously?
- Which CRM or customer support tools have you used?
Work Location: In person
