SERVICE DELIVERY AND ACADEMICS – LEAD (External JD)
Function: Field Delivery
Location: Mysuru
Department: Service Delivery and Academics
Reporting To: Regional Manager
About Kreedo
At Kreedo, we partner with schools to build joyful and impactful early learning experiences. Through curriculum excellence, teacher capability building, and implementation support, we help schools deliver measurable learning outcomes while transforming early childhood education.
About the Role
As a Lead – Service Delivery and Academics, you will own academic implementation excellence across multiple customer accounts while leading a team of Specialists. You will bridge strategy and field execution by driving customer engagement, ensuring high-quality implementation, coaching team members, resolving escalations, and improving customer success metrics across your territory.
This role is ideal for professionals who enjoy leading teams, developing people, solving customer challenges, and driving operational excellence in educational delivery.
Key Responsibilities
- Lead and coach a team of Specialists to deliver consistent academic implementation.
- Plan and monitor weekly school visit schedules and customer engagement.
- Own L1 customer escalations and ensure timely resolution.
- Conduct advanced academic training and coaching sessions for schools.
- Drive implementation quality, customer adoption, and learning outcomes.
- Monitor Customer Facing Time (CFT), Visit Effectiveness, and project compliance.
- Improve CSAT, account health, and customer retention.
- Review implementation reports and ensure reporting accuracy.
- Partner with Regional Managers to execute operational priorities.
- Mentor team members and build delivery capability across the region.
What Success Looks Like
- Team consistently achieves implementation and compliance targets.
- High customer satisfaction and account health across assigned territory.
- L1 escalations resolved independently within SLA.
- Specialists demonstrate improved capability and performance.
- Visit planning and execution remain consistent and effective.
- Acts as the trusted bridge between Regional Managers and field teams.
Skills and Experience:
Education:
- Bachelor's or Master's degree in Education, Early Childhood Education, Psychology, Management, or related disciplines.
Experience:
- 4–7 years of experience in academic implementation, customer success, teacher training, or educational operations.
- Minimum 1–2 years of team leadership experience.
- Experience working with schools, educational institutions, or early childhood programs is preferred.
What We Are Looking For
- Strong leadership and coaching ability.
- Excellent stakeholder management skills.
- Advanced academic facilitation capability.
- Strong planning and execution mindset.
- Customer-first approach.
- Problem-solving and decision-making ability.
- High ownership and accountability.
- Learning agility and adaptability.
- Professional communication and presentation skills.
Why Join Kreedo
- Opportunity to lead large-scale educational impact.
- Accelerated leadership growth.
- High ownership and decision-making.
- Collaborative culture focused on learning.
- Continuous leadership and capability development.
Pay: ₹600,000.00 - ₹800,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Mysuru, Karnataka (Mysuru): Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Location:
- Mysuru, Karnataka (Mysuru) (Preferred)
Willingness to travel:
Work Location: In person
