- Responsibilities:
- Handle inbound and outbound customer calls, enquiries and follow-ups.
- Follow up with customers regarding vehicle enquiries, test rides, bookings and deliveries.
- Make periodic service reminder and after-sales follow-up calls. Conduct post-sales and post-service customer satisfaction calls.
- Handle customer complaints and coordinate with the concerned team for timely resolution.
- Maintain accurate customer details and interaction history in CRM/DMS.
- Coordinate with Sales, Service and Spare Parts departments for customer requirements.
- Inform customers about service campaigns, offers, new models and dealership promotions.
- Track pending customer complaints and follow up until closure.
- Collect customer feedback and work towards improving customer satisfaction.
- Generate repeat business and customer referrals through effective relationship management.
- Prepare daily/weekly reports on calls, follow-ups, feedback and customer conversions.
- Requirements:
- Graduation preferred. Prior experience in automobile dealership/customer relationship management preferred.
- Experience in 2-wheeler/EV automobile industry will be an advantage.
- Excellent communication skills in English, Hindi and Kannada.
- Good interpersonal and customer-handling skills.
- Basic knowledge of automobiles and vehicle servicing preferred.
- Basic knowledge of MS Office, CRM/DMS and Excel.
- Should be proactive, presentable and customer-oriented.
- Contact: 7019815945
Pay: ₹16,000.00 per month
Benefits:
Application Question(s):
- Do you have experience in Automobile industry?
Education:
Location:
- Belgaum, Karnataka (Required)
Work Location: In person
