Customer Relationship Executive (CRE) (Halal Travels)
Job Summary
We are looking for a Customer Relationship Executive (CRE) to be the first point of contact for prospective customers. The role involves handling enquiries, explaining travel packages, addressing customer queries, and converting leads into bookings while ensuring a positive customer experience.
Key Responsibilities
- Handle customer enquiries via phone, WhatsApp, and email.
- Explain travel packages, pricing, and travel schedules.
- Follow up with prospective customers and convert leads into bookings.
- Maintain customer records and update the CRM.
- Coordinate with the operations team after booking confirmation.
- Achieve assigned sales and conversion targets.
Qualifications
- Bachelor's degree in any discipline.
- 0–4 years of experience in customer service, telesales, or the travel industry.
Skills & Requirements
- Mandatory proficiency in Hindi and English (spoken and written).
- Excellent communication and interpersonal skills.
- Basic knowledge of MS Office and CRM tools.
- Strong customer service and sales orientation.
- Ability to work in a target-driven environment.
Pay: ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Language:
- Hindi (Required)
- English (Required)
Work Location: In person
