About this opportunity:
Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:
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To manage the team for delivery of services as per agreed SLA/WLA with customer.
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Escalation handling.
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CSR Review with PA responsible
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TT/ CR Performance Management & Reporting
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To ensure RCA for any Critical event.
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To ensure necessary support is provided to Network Rollout, D&P and FM including prioritization of tasks as per business needs.
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To ensure all the activities are conducted are executed as per MSTOP guidelines.
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To ensure all the MIRs are released as per MSTOP guidelines.
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Monitoring and review of TT, CR and AT on daily basis.
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Ensure that User Access Control is implemented as MSTOP process and regular review is in place.
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To provide the BO CA Manager with reports of team performance in the allocated area on a scheduled basis.
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To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
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To contribute in the creation and improvements to procedures and routines within the department / group.
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Interface management with Circle, Regional and Central teams of OSD, MSIP and GNOC
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To initiate, support and implement uniform organizational processes.
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Authorized to report security breach incidences.
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Authorized to raise CSR
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Responsible for driving EHS through employee Awareness and Compliance for the responsible unit
The skills you bring:
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Bachelor level, in engineering (IT, Telecom) or
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2-4 years’ experience in Operations, Customer handling and Technical support.
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Experience in Ericsson Charging System will be preferred.
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ITIL, Oracle, CCNA, Red Hat Certified professionals will be given more preference.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
