- Handle inbound and outbound calls, live chat support, email support, and social media queries professionally.
- Resolve customer complaints, service issues, and product queries promptly and effectively.
- Provide accurate information regarding products, services, billing, and order status.
- Maintain high standards of customer satisfaction (CSAT) and first call resolution (FCR).
- Escalate unresolved issues to the appropriate department/team lead when necessary.
- Update and maintain customer records using CRM software (Salesforce, Zoho, Freshdesk, etc.).
- Achieve daily/weekly/monthly KPIs, SLA targets, and call quality benchmarks.
- Cross-sell / up-sell products or services where applicable.
- Age limit 18 to 25
- Only fresher candidate applied now
Pay: ₹9,791.61 - ₹14,270.55 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
- Work from home
Work Location: In person
