Role Overview
We are seeking a proactive and detail-oriented Operations & Admin Executive to oversee day-to-day operations across our e-commerce platforms and offline business activities. The ideal candidate thrives in a fast-paced environment and can seamlessly balance multiple administrative and customer-facing responsibilities.
Key Responsibilities
- Customer Support & Communication: Provide prompt and professional assistance to customers via WhatsApp Business. Handle product inquiries, order updates, and general support questions.
- Order Fulfillment (Online & Offline): Efficiently process and manage e-commerce orders through Shopify (for SCC Cricket Section & SK Global). Oversee packing, dispatch, and tracking, and manage offline customer pickups to ensure accurate tracking and smooth handovers.
- Shopify E-Commerce Management: Maintain and update the Shopify store by uploading new products, images, and descriptions. Assist with ongoing website enhancements (training will be provided).
- Marketing & Lead Generation: Execute cold email outreach campaigns, assist with promotional initiatives, and support broader customer acquisition and lead generation efforts.
- General Administration & Logistics: Handle daily operational tasks, maintain organized communication and order records, and manage clothing apparel orders (including Excel data entry, vendor coordination for production, and courier management).
- App Operations Support: Assist with the day-to-day management of the SKTB App, addressing user queries and collaborating with the technical support team to resolve issues.
- Finance & Inventory Assistance: Support basic accounting functions using Zoho Books/Accounting and help maintain accurate inventory tracking.
Job Types: Regular / Permanent, Full-time
Pay: ₹240,000.00 per year
Benefits:
Ability to commute/relocate:
- Dhanori, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Tally: 1 year (Required)
- Accounting & Taxation: 1 year (Required)
Language:
Work Location: Hybrid remote in Dhanori, Pune, Maharashtra
