Salesforce Techno-Functional Consultant (Media Domain)
Company: KKINSUGI
Position: Salesforce Techno-Functional Consultant (Media Domain)
Experience: 4–6 Years
Location: Hyderabad (Onsite)
Employment Type: Full-Time
About KKINSUGI
KKINSUGI is a leading technology consulting and digital transformation company delivering innovative solutions across Salesforce, Cloud, Data, AI, Enterprise Applications, and Managed Services. We collaborate with global enterprises to design scalable business solutions that drive operational excellence and digital innovation.
We are currently seeking an experienced Salesforce Techno-Functional Consultant with Media & Entertainment domain expertise to join our growing Salesforce practice. This role requires a strong blend of business analysis, Salesforce functional consulting, and technical understanding to support enterprise-scale implementations within the Media & Entertainment industry.
Role Overview
As a Salesforce Techno-Functional Consultant, you will serve as the bridge between Media & Entertainment business stakeholders and Salesforce delivery teams. You will be responsible for gathering business requirements, translating them into functional and technical specifications, configuring Salesforce solutions, supporting integrations, and ensuring successful project delivery.
The ideal candidate should have hands-on experience working with Media & Entertainment business processes such as advertising, broadcasting, publishing, OTT platforms, subscriber management, campaign management, content operations, and customer lifecycle management.
Key ResponsibilitiesBusiness Analysis & Requirement Gathering
- Collaborate with business stakeholders to understand operational challenges and business objectives.
- Gather, analyze, and document business requirements.
- Conduct requirement workshops, stakeholder interviews, and discovery sessions.
- Translate business requirements into detailed functional specifications and solution designs.
- Identify opportunities for process optimization and automation.
Media & Entertainment Process Consulting
- Work on business processes related to:
- Advertising Management
- Broadcasting Operations
- Publishing Workflows
- OTT Platforms
- Subscriber Management
- Customer Lifecycle Management
- Campaign Management
- Content Operations
- Order Management
- Recommend Salesforce-based solutions aligned with industry best practices.
Salesforce Functional Consulting
- Configure Salesforce Sales Cloud and Service Cloud solutions.
- Implement workflow automation using Salesforce Flows.
- Configure Approval Processes and Validation Rules.
- Design reports and dashboards to support business decision-making.
- Support user adoption and business process alignment.
Solution Design & Documentation
- Create and maintain:
- Business Requirement Documents (BRDs)
- Functional Specification Documents (FSDs)
- User Stories
- Process Flow Diagrams
- Training Materials
- Business Process Documentation
- Participate in solution architecture discussions and design reviews.
- Collaborate with technical teams to ensure requirements are accurately implemented.
Salesforce Technical Collaboration
- Work closely with Salesforce Developers, Architects, and Administrators.
- Support customizations involving:
- Apex
- SOQL
- SOSL
- Lightning Web Components (LWC)
- Salesforce APIs
- Review technical solutions to ensure alignment with business requirements.
Integration & Data Management
- Support Salesforce integrations with:
- CMS Platforms
- ERP Systems
- CRM Applications
- Billing Platforms
- Digital Media Solutions
- Assist in API integration initiatives using REST and SOAP services.
- Support data migration, cleansing, and validation activities using Data Loader and other migration tools.
Testing & Quality Assurance
- Participate in:
- Functional Testing
- System Integration Testing
- User Acceptance Testing (UAT)
- Validate business requirements against implemented solutions.
- Support defect resolution and release readiness activities.
Agile Delivery & Project Support
- Participate in Agile ceremonies including:
- Sprint Planning
- Daily Stand-ups
- Requirement Grooming
- Sprint Reviews
- Retrospectives
- Coordinate with onsite and offshore teams.
- Support deployment activities and production support initiatives.
- Ensure timely delivery of project milestones.
Required Technical SkillsDomain Expertise
- Media & Entertainment Industry Experience
- Advertising & Broadcasting Processes
- Publishing & OTT Platforms
- Subscriber Management
- Campaign Management
- Content Operations
- Customer Lifecycle Management
Salesforce Platforms
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Lightning Experience
Business Analysis
- Requirement Gathering
- Business Process Mapping
- BRD Creation
- FSD Preparation
- User Story Documentation
Salesforce Configuration
- Salesforce Flows
- Workflow Automation
- Approval Processes
- Validation Rules
- Reports & Dashboards
Salesforce Security
- Profiles
- Roles
- Permission Sets
- Sharing Rules
- Salesforce Security Model
Salesforce Technical Knowledge
- Apex
- SOQL
- SOSL
- Lightning Web Components (LWC)
- Salesforce APIs
Integration Technologies
- REST API
- SOAP API
- Data Loader
- Data Migration
Project Methodologies
- Agile Methodology
- Scrum Framework
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or related field.
- Salesforce Administrator Certification preferred.
- Salesforce Sales Cloud and Service Cloud certifications are advantageous.
- Experience working on large-scale Salesforce implementations.
- Strong understanding of CRM transformation programs.
Experience Required
- 4–6 years of Salesforce consulting experience.
- Proven experience in the Media & Entertainment domain.
- Hands-on experience with Salesforce Sales Cloud and Service Cloud.
- Experience preparing business and functional documentation.
- Strong exposure to Agile project delivery environments.
- Experience working with cross-functional and geographically distributed teams.
Preferred Candidate Profile
- Strong communication and stakeholder management skills.
- Ability to translate business requirements into technical solutions.
- Experience interacting with senior business stakeholders.
- Strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively in fast-paced environments.
What Success Looks Like
- Successful delivery of Salesforce solutions aligned with Media & Entertainment business objectives.
- Effective collaboration between business and technical teams.
- High-quality business documentation and functional specifications.
- Improved operational efficiency through Salesforce automation.
- Successful integration of Salesforce with enterprise applications.
- Strong stakeholder satisfaction and project success.
How to Apply
Interested candidates can share their updated resume along with:
- Current CTC
- Expected CTC
- Notice Period
- Current Location
- Availability for Discussion
Email: [email protected]
Or DM me directly for more details about this opportunity.
Subject Line: Application – Salesforce Techno-Functional Consultant (Media Domain) – Hyderabad
Join KKINSUGI and help transform the Media & Entertainment industry through innovative Salesforce solutions and digital transformation initiatives.
Pay: ₹427,508.25 - ₹1,694,695.05 per year
Work Location: Remote
