Dear Candidate,
We are hiring for one of our clients in the quick-commerce fashion industry for the position of Customer Experience Associate.
If you're interested in this opportunity, please share your updated CV on : [email protected]
About The Role
As a Customer Experience Associate, you will be responsible for handling customer queries via calls and chat, resolving concerns efficiently, and delivering an exceptional support experience with quick response times and effective solutions.
Key Responsibilities
- Omnichannel Support: Manage high-volume inbound calls and live chats with professionalism and wit.
- Order Management: Assist customers with order tracking, 60-minute delivery updates, and "Try & Buy" queries.
- Problem Solving: Resolve issues related to payments, refunds, and returns efficiently to maintain high CSAT scores.
- Problem Solving: Resolve issues related to payments, refunds, and returns efficiently to maintain high CSAT scores.
Education & Experience
- Bachelor’s Degree: Highly preferred.
- 10+2 (Higher Secondary): Considered only as an exception if the candidate has 2+ years of solid experience in the e-commerce industry.
- Experience: Minimum of 2 years in a customer-facing role. Experience in e-commerce or quick commerce is a strong advantage.
Language Proficiency
- English & Hindi: Must be fluent (both written and spoken).
- Kannada: Optional but highly preferred, considering Bangalore-based operations.
Technical Skills
- Typing speed of at least 25 words per minute (WPM) with high accuracy.
- Comfortable using CRM tools, Google Sheets, and chat-based support dashboards.
Soft Skills
- Strong customer-first mindset.
- Ability to remain calm under pressure.
- Effective communication skills, especially with a younger, trend-conscious audience.
Work Schedule
- Working Days: 6 days a week.
- Shifts: Rotational shifts between 9:00 AM and 11:00 PM (10-hour shifts)
- Week Offs: Rotational week-offs.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
