A OPPORTUNITY WHICH YOU SHOULD GRAB FOR BETTER CARRIER !!!
PROFILE NAME- CUSTOMER CARE EXECUTIVE(GARMENTS COMPANY)
LOCATION- RIGO INTERNATIONAL FARIDABAD
Location: FARIDABAD
- Position: Customer Care Executive
- Responsibilities: Provide exceptional customer support and assistance to various platform users through various channels such as email, chat, and phone.
- Resolve customer inquiries, concerns, and issues promptly and effectively, ensuring a positive and satisfactory experience for each customer. Utilize in-depth knowledge of the various e-commerce platform to guide customers through navigation, troubleshooting, and optimizing their online stores. Collaborate with other teams, including technical support and sales, to address complex customer issues and contribute to a seamless customer journey. Proactively identify trends in customer inquiries and provide feedback to improve Shopify's user interface and overall customer experience.
- Requirements: Previous experience as a Customer Care Executive, preferably with a focus on e-commerce platforms and Shopify.
- Strong understanding of Shopify functionalities, including product management, order processing, and customization options.Excellent communication skills with the ability to convey technical information in a clear and understandable manner.Problem-solving skills and the ability to think critically to address customer issues and provide effective solutions.Familiarity with CRM software and a customer-centric approach to ensure a positive and personalized customer experience.
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
Experience:
- total work: 1 year (Preferred)
- customer care: 1 year (Preferred)
- Shopify: 1 year (Required)
Work Location: In person
