Front Office Assistant – Night Shift
Location: Hotel Ganga, Muvattupuzha, Ernakulam, Kerala
Position: Front Office Assistant (Night Shift)
Employment Type: Full-Time
Job Summary
Hotel Ganga is seeking a responsible and customer-focused Front Office Assistant for the night shift. The candidate will be responsible for managing front desk operations during nighttime hours, assisting guests, handling check-ins and check-outs, maintaining records, and ensuring a smooth and secure hotel environment.
Key Responsibilities
- Welcome and assist guests in a courteous and professional manner.
- Handle guest check-ins and check-outs efficiently.
- Manage room reservations and update booking records.
- Answer phone calls and respond to guest inquiries.
- Process payments and maintain accurate billing records.
- Prepare daily reports and complete night audit procedures.
- Coordinate with housekeeping and other departments as required.
- Monitor hotel premises and report any unusual activities.
- Handle guest complaints and resolve issues promptly.
- Maintain cleanliness and organization of the front office area.
Requirements
- Minimum qualification: Plus Two / Degree preferred.
- Previous experience in hotel front office or customer service is an advantage.
- Good communication skills in English and Malayalam.
- Basic computer knowledge and familiarity with hotel management software.
- Ability to work independently during night shifts.
- Professional appearance and positive attitude.
- Strong customer service and problem-solving skills.
Shift Timing
- Night Shift: 6:00 PM – 6:00 AM (or as per hotel requirements)
- Weekly off as per company policy.
Salary & Benefits
- Salary: As per experience and qualifications.
- Food/Accommodation (if applicable).
- Opportunities for career growth and development.
How to Apply
Interested candidates may submit their resume or contact the HR Department of Hotel Ganga, Muvattupuzha, Ernakulam.
Hotel Ganga
Muvattupuzha, Ernakulam, Kerala
Preferred Skills: Customer Service | Front Desk Operations | Communication Skills | Computer Proficiency | Guest Relations | Night Audit Support
Immediate Joiners Preferred.
Pay: ₹15,000.00 - ₹16,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
Work Location: In person
