Team Leader – Seller Support
Location: Pune
Position: Team Leader – Seller Support
Salary: Up to ₹7.5 LPA
Working Days: 5 Days a Week
Job Summary
We are looking for an experienced Team Leader – Seller Support to manage and lead a team handling E-commerce Seller Support operations.
Mandatory Requirements
- Seller Support / E-commerce experience is compulsory.
- International BPO experience is mandatory.
- Minimum 2+ years of Team Leader experience preferred.
- Strong experience in E-commerce Seller Support.
- Excellent English communication skills.
- Strong knowledge of SLA, KPI, Quality, Productivity & CSAT.
- Experience in team handling, escalations, coaching, and performance management.
Key Responsibilities
- Lead and manage a team of Seller Support Associates.
- Monitor team performance against KPIs, SLAs and quality targets.
- Handle seller escalations and complex issues.
- Conduct coaching and performance improvement sessions.
- Ensure adherence to client SOPs and process guidelines.
- Coordinate with Quality, Training, and Operations teams.
- Drive productivity and continuous improvement.
Key Skills: Seller Support | E-commerce | International BPO | Team Handling | KPI | SLA | Quality | CSAT | Escalation Management
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
