The Business Analyst at UniAthena will act as a bridge between business stakeholders, product, and technology teams. The role focuses on analysing business processes, learner journeys, and system data to identify gaps, define requirements, and support data-backed improvements across the LMS, enrollment funnel, and internal operations.
Roles and Responsibilities
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Gather, analyse, and document business requirements from internal stakeholders (Academics, Sales, Marketing, Operations, Product, and Tech).
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Translate business needs into clear functional requirements, user stories, and process flows.
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Support requirement prioritisation aligned with business goals and learner experience.
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Analyse learner, enrollment, engagement, and operational data to identify trends, issues, and opportunities.
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Create dashboards, reports, and insights to support leadership and functional teams.
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Work closely with BI/Data teams to validate metrics and ensure data accuracy.
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Evaluate LMS workflows, admission processes, assessments, and support operations to identify efficiency gaps.
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Recommend process improvements and support implementation with relevant teams.
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Assist in UAT, validation, and post-launch analysis of new features or system changes
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Act as a liaison between business users and technical teams during development and enhancement cycles.
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Support sprint planning by clarifying requirements and acceptance criteria.
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Ensure timely communication and alignment across teams.
Skills and qualifications
- Strong analytical and problem-solving skills.
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Experience with data analysis using Excel/Google Sheets; SQL knowledge is a plus.
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Familiarity with dashboards and reporting tools (Power BI, Looker, Tableau, or similar).
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Understanding of SDLC, Agile/Scrum methodologies, and requirement documentation.
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Experience working with LMS, EdTech, SaaS, or digital platforms is preferred.
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Ability to understand learner journeys, conversion funnels, and operational workflows.
