Onsite – Mumbai
Mumbai
Posted on 2026-07-21
Job Description
Core Responsibilities
Provide Level 2 technical support for VSAT, Fleet Xpress, and satellite communication systems serving maritime and enterprise customers.
Troubleshoot complex satellite connectivity, RF, IP networking, and hardware issues escalated from Level 1 support.
Configure, monitor, and maintain satellite terminals, routers, firewalls, modems, and networking equipment.
Perform remote diagnostics using SSH, Linux, Wireshark, Ping, Traceroute, and other network troubleshooting tools.
Coordinate with OEMs, customers, and cross-functional teams to resolve incidents while ensuring SLA compliance.
Support satellite equipment installation, commissioning, maintenance, and network optimization activities.
Maintain accurate incident records, technical documentation, root cause analysis (RCA), and ticket updates.
Monitor network performance, ensure high service availability, and minimize downtime across satellite communication platforms.
Work in a 24×7 rotational NOC environment and provide occasional on-site/vessel support when required.
