Ensure the SOP is adhered to and we provide Care like no other - Ensure effective and efficient communication with corporate guests and colleagues. - Handle general enquiries and requests and coordinate with involved departments for quick update. - Offer suggestions for service quality and process improvements Before admission: - Confirm availability of the desired room and block the room accordingly. - Collect and verify all required admission documents prior to arrival. - Communicate guest preferences to relevant departments to ensure readiness. At admission: - Ensure admission and room allocation timelines (TAT) are adhered to. - Facilitate in-room admission and personally welcome guests and attenders. - Post admission, share essential contact information and explain available services. During stay: - During daily rounds, build rapport with the guests and family members and build an empathetic and caring environment for them. - Strong follow up, resolution, closure for any guest concerns, escalate if required. - Ensure Value Added Services (VAS) is provided as committed to every guest before discharge - Coordinate for allied services if requested by the guest. At Discharge: - Coordinate with IP Billing to ensure seamless discharge - Facilitate in-room discharge and communicate room availability to Admissions. - Ensure timely discharge. - Maintains documentation and reports. - Encourage guests to share their experience on Google reviews and educate them for Internal feedback link shared through WhatsApp - In case any additional specialist is advised, coordinate with IPC and schedule the visit and ensure charges are raised in coordination with IP billing.
People & Team Management: Ä Consultant Relationship: - Has a good relationship with senior and junior consultants and works well with them. Ä Responsible for Outstanding Service Experience Delivery: - Ensures personal grooming as per standard; maintain discipline, hygiene and decorum. - Responsible for implementation of the Service Vision. - Coordinates with support departments for the highest level of guest satisfaction. Ä Team Management: - Develops and maintains excellent rapport with the Consultants, nursing & billing Team. - Creates and maintains cordial relationships within the unit and with other departments.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
