Desktop Support Engineer (L1/L2)
We are looking for a proactive and customer-focused Desktop Support Engineer (L1/L2) to provide technical assistance, troubleshoot IT issues, and ensure smooth day-to-day IT operations. The ideal candidate should have hands-on experience in desktop support, strong problem-solving skills, and a willingness to learn and grow in a fast-paced environment.
Key Responsibilities
- Provide technical support for hardware, software, operating systems, and peripheral devices.
- Diagnose and resolve Level 1 and Level 2 technical issues related to desktops, laptops, printers, and applications.
- Respond to user queries and service requests through ticketing systems, phone, email, or in-person support.
- Install, configure, and maintain Windows, Linux, and Mac OS environments.
- Assist users with password resets, account management, software installations, and basic network connectivity issues.
- Perform routine system maintenance, updates, and troubleshooting.
- Escalate complex issues to senior support teams when required.
- Utilize remote support tools and help desk software to provide efficient technical assistance.
- Maintain accurate documentation of incidents, resolutions, and IT assets.
- Follow IT security policies and assist in ensuring endpoint compliance.
Requirements & Skills
- 1–3 years of experience as a Desktop Support Engineer, IT Support Executive, Help Desk Technician, or Technical Support Engineer.
- Good understanding of Windows operating systems; exposure to Linux and Mac OS is an advantage.
- Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Experience with ticketing systems, remote support tools, and IT service management processes.
- Familiarity with Microsoft Office 365, Active Directory, and endpoint support.
- Strong analytical, troubleshooting, and communication skills.
- Ability to provide clear and professional technical guidance to end users.
- Customer-centric approach with excellent interpersonal skills.
Qualifications
- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
- Relevant certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or similar certifications are preferred.
- Basic understanding of IT documentation and support processes.
Job Details
- Job Type: Full-time, Permanent
- Shift: UK Shift
- Work Location: On-site (Malad, Mumbai, Maharashtra)
- Experience: 1–3 years (Required)
Work Schedule
Ability to Commute/Relocate
- Malad, Mumbai, Maharashtra: Reliably commute or plan to relocate before starting work (Required)
Experience
- Total work experience: 1–3 years (Required)
Work Location: In person
