Pune, Maharashtra
Job Summary
Job Summary : Keywords: Linux, UNIX, KVM, VMware, HPE VM Essentials, Morpheus, virtualization, storage, networking, clustering, Serviceguard, Pacemaker, LVM, SAN, NAS, automation, troubleshooting Description: Senior hands-on consulting role for designing, deploying, integrating, and supporting enterprise virtualized platforms in regulated environments. The emphasis is on practical technical ownership, architecture translation, platform validation, root cause analysis, and cross-domain delivery. Job Responsibilities : Description: Senior hands-on consulting role for designing, deploying, integrating, and supporting enterprise virtualized platforms in regulated environments. The emphasis is on practical technical ownership, architecture translation, platform validation, root cause analysis, and cross-domain delivery. Job Description : Good communication and attitude. Customer facing.
Key Responsibilities
1. Provide Advanced Technical Support For Complex Incidents Related To Linux And Redhat Satellite, Conducting Thorough Root Cause Analysis To Implement Effective Solutions For Technical And Security Challenges.
2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies Throughout Support Operations.
3. Manage And Update The Knowledge Base, Contributing To Effective Documentation And Ongoing Training For New Team Members And Analysts.
4. Resolve Complex Support Tickets Within Agreed Slas And Collaborate With Cross-Functional Teams To Enhance Operational Efficiency And Strengthen Security Posture.
5. Drive Customer Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Security Threats.
Skill Requirements
Skill Requirement : Keywords: Linux, UNIX, KVM, VMware, HPE VM Essentials, Morpheus, virtualization, storage, networking, clustering, Serviceguard, Pacemaker, LVM, SAN, NAS, automation, troubleshooting.
Other Requirements
Other Requirement : Customer offices in Pune work location mandatory. 1. Red Hat Certified System Administrator (Rhcsa) Certification Is Optional But Valuable.
2. Itil Foundation Certification Is Recommended For Best Practices In Service Management
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