Client Experience
We are looking for a smart, dynamic and well-spoken candidate who can communicate AND coordinate confidently with clients, vendors and internal team members.
The ideal candidate should not only be good at documentation, but should also have strong emotional intelligence — the ability to understand what the client or vendor truly needs, respond thoughtfully, and follow up with clarity.
This role is best suited for someone who is polished in communication, calm under pressure, detail-oriented, and genuinely enjoys helping people.
Key Responsibilities
- Communicate with clients professionally over calls, WhatsApp and email.
- Understand client requirements clearly and guide them with the right information.
- Coordinate with vendors, hotels, visa centres, travel partners and internal teams.
- Follow up with clients and vendors in a timely and responsible manner.
- Handle queries smartly, patiently and with ownership.
- Ensure every client receives a smooth, clear and premium experience.
What We Are Looking For
- Good spoken and written English.
- Smart, presentable and confident personality.
- Strong emotional quotient — ability to understand people and respond maturely.
- Dynamic approach towards problem-solving.
- Good follow-up discipline and attention to detail.
- Ability to manage multiple clients and tasks without losing clarity.
Ideal Candidate Personality
Someone who can think beyond “just replying” and can understand the real concern behind a client’s question.
Someone "who knows" when to be polite, when to be firm, when to reassure, and when to escalate.
"Someone who takes ownership instead of passing responsibility."
Location
Ahmedabad
Role Type
Full-time, office-based role
Salary
The range is mentioned However we have a knack of valuing a gem! If you think you are the one - the range is just a mandatory box we had to fill in. Just Drop Down for the Interview!!!
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
