Job Title: Quality Analyst Executive
Department: Quality & Operations
Location: Kozhikode
Reporting To: Team Lead – Quality Analyst / Quality Manager
Employment Type: Permanent
Experience Required: 1–3 Years
Elance Learning is a fast-growing EdTech organization focused on delivering quality professional education and career-oriented learning solutions. We specialize in programs such as ACCA, CMA USA, and other professional courses, helping students build successful global careers through academic excellence, mentoring, and employability-focused learning.
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Conduct quality audits of calls, chats, emails, counseling sessions, and student interactions.
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Evaluate interactions based on defined quality parameters and scorecards.
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Identify process deviations, compliance issues, and performance gaps.
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Provide timely and constructive feedback to operational teams.
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Prepare quality reports and maintain audit records accurately.
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Monitor adherence to SOPs, quality standards, and organizational policies.
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Participate in calibration sessions to ensure consistency in quality evaluations.
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Support root cause analysis and recommend corrective actions.
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Track quality trends and suggest process improvement initiatives.
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Assist in training and onboarding activities by highlighting quality improvement areas.
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Ensure audit completion within defined timelines and targets.
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Collaborate with Admissions, Academics, Student Success, and Operations teams to improve service quality.
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Bachelor’s Degree in Business Administration, Commerce, Management, Education, or a related field.
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1–3 years of experience in Quality Assurance, Quality Auditing, Customer Service, Operations, or related functions.
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Experience in EdTech, Education, BPO, Customer Service, or Sales Operations is preferred.
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Quality Assurance & Auditing
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Attention to Detail
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Communication Skills
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Process Compliance
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Analytical Thinking
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Root Cause Analysis
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Reporting & Documentation
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Microsoft Excel & Google Sheets
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Problem Solving
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Time Management
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Team Collaboration
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Quality Score
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Audit Accuracy
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Audit Completion Rate
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Compliance Adherence
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Error Reduction
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Feedback Effectiveness
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Process Improvement Contributions
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Customer/Student Experience Metrics
