- Handle inbound and outbound customer calls professionally.
- Assist members with profile creation, profile updates, and account management.
- Guide customers in using matrimony platform features and services.
- Resolve customer queries, complaints, and service-related issues within defined TAT.
- Maintain high customer satisfaction through effective communication and timely support.
- Follow up with customers on pending requests and issue resolutions.
- Coordinate with internal teams for escalations and service delivery.
- Ensure accurate and timely updating of customer interactions in CRM.
- Promote premium memberships and value-added services to eligible customers.
- Support membership renewals and customer retention initiatives.
- Meet daily, weekly, and monthly call and productivity targets.
- Maintain service quality standards and process compliance.
- Collect customer feedback and share insights for service improvement.
- Ensure data accuracy, confidentiality, and adherence to company policies.
- Build long-term relationships with customers to enhance engagement and satisfaction.
Required Skills
- Strong customer service orientation.
- Sales and negotiation skills.
- Ability to build trust and long-term client relationships.
- Target-driven and result-oriented mindset.
- Good problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and MS Office.
Preferred Attributes
- Experience in matrimony, matchmaking, hospitality, banking, insurance, or premium customer service industries.
- Strong empathy and understanding of customer needs.
- Ability to work in a fast-paced and target-oriented environment.
Compensation & Benefits
- Fixed salary + Attractive performance incentives.
- Career growth opportunities.
- Training and professional development programs.
Pay: ₹14,000.00 - ₹17,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
