Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:
Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.
At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.
Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.
Why Globalization Excellence (GE)
Zinnov’s Globalization Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run.
In GE, you don’t work in silos. You:
- Own complex, end-to-end client journeys
- Work across GCC advisory, managed services, and BOT / outsourcing models
- Influence leadership decisions that shape long-term talent and operating strategies
This is where strategy meets execution — and where talent plays a defining role.
About the Role
As an Employee Relations Specialist, you will build and sustain strong employee–management relationships by proactively addressing workplace concerns, managing employee relations matters end-to-end, and resolving conflicts with fairness, maturity, and strong documentation discipline.
This role plays a critical part in enabling a respectful, inclusive workplace culture while ensuring HR practices remain aligned with applicable Indian labour laws and statutory requirements. This is a 100% work-from-office role requiring regular in-person interaction with employees, managers, and leadership.
What You’ll Do
Employee Relations & Case Management
- Manage employee relations matters end-to-end: grievances, disciplinary issues, conflict resolution, workplace investigations, and corrective actions.
- Conduct fair, timely, and well-documented investigations into complaints, grievances, or policy violations; recommend appropriate corrective actions.
- Act as a trusted point of contact for employees—address concerns, clarify policies, and ensure clear, timely communication.
- Promote a positive and respectful environment through open dialogue, transparency, and collaborative problem-solving.
Manager Coaching & Performance Support
- Provide guidance and coaching to managers and employees on ER best practices, effective communication, and conflict management.
- Advise managers on performance management: coaching, corrective action, Performance Improvement Plans (PIPs), and separations—ensuring consistency and fairness.
- Support the development, implementation, and tracking of PIPs in alignment with company policies and Indian employment practices.
HR Compliance & Policy Enablement (India)
- Partner with HR leadership to ensure compliance with applicable Indian labour laws and statutory requirements, including (but not limited to):
- Shops & Establishments Acts (state-specific)
- POSH (Sexual Harassment of Women at Workplace Act)
- Support drafting, review, and implementation of employee policies and procedures that meet statutory requirements and strengthen workplace culture.
- Conduct periodic audits/reviews of ER policies, procedures, and practices to ensure compliance and relevance.
- Stay current on changes in labour laws and recommend proactive policy/process enhancements.
Documentation, Confidentiality & Records
- Maintain accurate, confidential records of ER cases, investigations, disciplinary actions, and outcomes.
- Ensure employee files and records are maintained in line with statutory retention and data privacy requirements.
Training, Awareness & Culture
- Partner with L&D to design and deliver training on HR policies, employee handbook, workplace conduct, POSH, safety, and ethics.
- Support manager and employee training on ER best practices, compliance obligations, and conflict resolution techniques.
- Act as a culture ambassador by reinforcing organizational values and desired workplace behaviors.
Employee Engagement Insights
- Support HR initiatives related to engagement, retention, and recognition programs.
- Lead stay interviews and exit interviews; analyze insights to identify trends, risks, and improvement areas.
- Present actionable recommendations to leadership based on stay/exit insights.
What You Bring
Qualifications & Experience
- Bachelor’s degree required (MSW / MBA (HRM) preferred).
- 8+ years of hands-on HR experience with strong depth in Employee Relations in an Indian organizational context.
- Strong understanding of Indian labour laws, statutory compliance, and HR best practices.
- Proven experience conducting workplace investigations, managing grievances, and handling sensitive employee matters.
- HR certifications (e.g., SHRM, NHRDN, or equivalent) are an advantage.
Key Skills
- Strong interpersonal and communication skills; ability to engage employees and leaders at all levels.
- Sound judgment, problem-solving, and decision-making with strong fairness and objectivity.
- High confidentiality and discretion in emotionally sensitive situations.
- Strong documentation rigor and closure discipline.
- Excellent written and verbal communication in English; additional regional languages are a plus.
- Ability to navigate complex employee issues with maturity and empathy.
Working Environment
- 100% office-based role with regular on-site presence and face-to-face interaction as a core requirement.
- Professional indoor office setting with standard working conditions.
Physical Requirements
- Prolonged sitting/desk work and regular computer usage.
- Frequent verbal and written communication.
- Occasional movement within the office and occasional travel for meetings/trainings as needed.
What Success Looks Like
- Employee relations cases are handled fairly, quickly, and consistently—with strong documentation and minimal escalations.
- Managers feel coached and enabled to handle performance and conflict situations with maturity and process discipline.
- Compliance posture stays strong through policy hygiene, audits, and proactive updates aligned to labour law changes.
- Stay/exit insights translate into practical interventions that improve engagement and retention.
- Employees experience a workplace that is respectful, inclusive, and guided by clear policies and timely communication.
