Are you seeking a career that offers more than just a salary—one that places you in a spiritually enriching and purpose-driven environment, where every responsibility is approached as *seva*?
If you resonate with this vision, we invite you to explore the opportunity below. Even if you are not personally eligible, we encourage you to share this with someone who may be a suitable fit.
About the Role: The Operations Team Lead is responsible for managing end-to-end execution of pilgrimage tour packages, ensuring smooth coordination between vendors, staff, and pilgrims. This role focuses on delivering safe, spiritually fulfilling, and well-organized travel experiences.
Key Responsibilities:
1.Tour Execution
- Ensure all logistics (transport, accommodation, darshan arrangements) are properly coordinated
- Handle last-minute changes and on-ground issues efficiently
2. Team Management
- Lead and supervise operations executives
- Monitor performance in Projects Module
- Train staff on pilgrimage-specific protocols and vendor handling
3. Vendor Coordination
- Liaise with hotels, transport providers, guides, and local agents
- Negotiate contracts and ensure service quality
- Maintain strong relationships with vendors at destinations
4. Customer Experience
- Ensure a smooth and comfortable journey for pilgrims
- Maintain high customer satisfaction and repeat customer rates
5. Budget & Cost Control
- Monitor operational budgets for tours
- Negotiate & Minimise costs without compromising quality
- Approve vendor payments and track expenses
6. Compliance & Safety
- Ensure adherence to travel regulations and permits
- Maintain safety protocols, especially in high-risk pilgrimage locations
- Handle emergency situations and crisis management
7. Reporting & Performance Tracking
- Prepare reports on tour performance, issues, and improvements
- Track KPIs such as customer satisfaction, cost efficiency, and operational success
Requirements & Qualifications:
- Multilingual - Kannada, English, Hindi, Telugu/Tamil etc
- Excellent Communication Skills
- Sharp Negotiation Skills
- Strong coordination and organizational skills
- Customer – oriented with strong attention to detail
- Ability to handle multiple tasks and deadlines
- Problem-solving and customer service skills
- Good computer skills (MS Excel, email, booking systems)
- Willingness to work in a devotional and spiritual ecosystem
- Strong motivation to grow within the organization
How to Apply:
Interested candidates can share your CV to [email protected]
*Yours in the service of Holy Dham*
Tirtha Yatra Team
Job Type: Permanent
Work Location: In person
