Job Summary
We are looking for a Sales Technician – Laptop Sales who has a good understanding of laptops, computer hardware, and technology products along with strong sales and customer-handling skills. The candidate will be responsible for understanding customer requirements, recommending suitable laptops, explaining technical specifications, and achieving sales targets.
Key Responsibilities
- Attend to walk-in customers and understand their laptop requirements and budget.
- Recommend suitable laptop models based on customer needs, usage, specifications, and budget.
- Explain laptop specifications such as processor, RAM, storage, graphics, display, battery, and operating system.
- Demonstrate laptop features and functionality to customers.
- Handle customer queries related to laptops, accessories, warranty, and basic technical issues.
- Achieve daily, monthly, and quarterly sales targets.
- Generate leads through calls, references, online enquiries, and customer follow-ups.
- Follow up with prospective customers and convert enquiries into sales.
- Promote laptops, accessories, extended warranty, and other related products.
- Maintain updated knowledge of new laptop models, brands, specifications, pricing, and market trends.
- Coordinate with the technical/service team for installation, configuration, or after-sales support when required.
- Maintain accurate records of customer enquiries, sales, follow-ups, and inventory.
- Coordinate with the store/operations team regarding stock availability and billing.
- Maintain good customer relationships and ensure a positive buying experience.
Required Skills
- Good knowledge of laptops, computers, and basic hardware.
- Strong communication and customer-handling skills.
- Good product demonstration and convincing skills.
- Sales-oriented and target-driven approach.
- Basic knowledge of Windows, computer configurations, and laptop specifications.
- Good negotiation and follow-up skills.
- Ability to understand customer requirements and recommend suitable products.
- Basic knowledge of MS Office/CRM or sales tracking tools is an advantage.
Eligibility
- Education: Any Graduate / Diploma in Computer Hardware, IT, Electronics, or related field.
- Experience: 1–3 years in laptop sales, computer sales, electronics sales, IT hardware sales, or a similar role.
- Candidates with strong technical knowledge and sales skills will be preferred.
- Freshers with good technical knowledge and communication skills may also be considered.
Key Performance Indicators
- Monthly sales target achievement.
- Lead-to-sales conversion.
- Customer satisfaction.
- Repeat customers and referrals.
- Product knowledge and quality of customer interaction.
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
