Job Title: Customer Relationship Executive (CRE)
Job Location: Hilite Business Park, Calicut
Company Name: Adam Group of Events
Job Description
We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to join our team. The ideal candidate will be responsible for handling client inquiries, building strong customer relationships, understanding client requirements, and ensuring a smooth client experience throughout the event planning process. The candidate should possess excellent communication and relationship management skills with a passion for delivering exceptional customer service.
Roles & Responsibilities
- Handle inbound and outbound client calls, WhatsApp messages, emails, and inquiries professionally.
- Understand client requirements and recommend suitable event solutions and packages.
- Build and maintain strong relationships with existing and prospective clients.
- Follow up with leads and convert inquiries into confirmed bookings.
- Coordinate client meetings and maintain regular communication throughout the sales process.
- Prepare quotations, proposals, and client presentations.
- Maintain accurate client records and update all interactions in the CRM system.
- Coordinate with the sales, event planning, and operations teams to ensure smooth execution of events.
- Resolve client concerns and provide timely support to ensure customer satisfaction.
- Conduct regular follow-ups with clients before and after events to maintain long-term relationships.
- Achieve monthly lead conversion and customer relationship targets.
- Perform other customer relationship and business development tasks assigned by the reporting manager.
Requirements
- Bachelor's degree or diploma in Business Administration, Marketing, Sales, Hospitality, or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal, negotiation, and relationship-building abilities.
- Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint).
- Ability to handle multiple clients and prioritize tasks effectively.
- Customer-oriented mindset with strong problem-solving skills.
- Willingness to learn and work in a fast-paced environment.
- Previous experience in customer service, sales, or client handling is an added advantage.
How to Apply
Interested candidates can send their resume to [email protected]
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
