Required Skills: Basic understanding of SMPP and SMS messagingBasic understanding of HTTP / HTTPS and REST APIsBasic understanding of SMTP / IMAPBasic TCP/IP and networking conceptsUnderstanding of IP addressesportsDNS and connectivityBasic Linux/Unix command-line knowledgeAbility to read and understand application/system logsBasic troubleshooting and incident analysisStrong written and verbal communicationStrong analytical and critical thinking skillsGood customer handling and documentation skills
This position is focused on B2B enterprise technical support for a telecom/SaaS product. Excellent English communication, critical thinking, analytical ability and problem-solving skills are mandatory. The candidate should be technically curious, have an R&D mindset, and enjoy understanding how systems, protocols and products work. Candidates should be willing to research unfamiliar issues and learn beyond predefined support procedures. Experience in SaaS, Telecom, CPaaS, SMS, SMPP, enterprise technology support, NOC or Technical Operations is preferred. Experience with a global or nationally established technology/telecom company is an advantage. D2C/B2C customer service, non-IT product support and internships will not be considered relevant experience. Candidates must be comfortable working from office in a structured support environment.
