- A Non-Voice Process Executive resolves customer inquiries and processes business data entirely through written channels like emails, live chats, and web tickets. Their core focus is delivering accurate written solutions, maintaining process guidelines, and meeting specific turnaround time (TAT) and quality targets.
- Key Responsibilitie
- Written Support: Handle customer complaints, queries, and service requests exclusively via email, chat, or social media
- Process Adherence: Process claims, update database records, and manage back-office tasks according to defined standard operating procedures (SOPs).
- Multitasking: Manage concurrent chat sessions or multiple support tickets simultaneously.
- Documentation: Document all customer interactions and case resolutions accurately in internal Customer Relationship Management (CRM) software.
- Collaboration: Coordinate with internal departments (e.g., billing, logistics) to escalate complex issues and ensure timely closure.Essential
- Qualifications & Skills
- Communication: Excellent written English skills with a strong grasp of grammar, spelling, and professional etiquette.Typing: High typing speed and accuracy (often 35+ words per minute).
- Computer Literacy: Proficiency in using MS Office (Word, Excel) and basic customer service software.
- Education: A graduate degree in any stream is preferred, though basic BPO or customer service experience is highly valued.
- Traits: Strong analytical and problem-solving skills, extreme attention to detail, and the ability to work in rotational shifts
- Tamil candidates only
Pay: ₹10,091.56 - ₹32,483.02 per month
Benefits:
Work Location: In person
