Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring seamless operation of critical applications that support business functions.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to analyze complex system issues and develop effective resolutions.
- Coordinate cross-functional communication to ensure alignment and timely problem-solving.
- Mentor junior team members to enhance their technical capabilities and support skills.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Solutions.
- Strong troubleshooting and problem-solving abilities related to enterprise software environments.
- Experience in managing and supporting integrated business applications.
- Ability to analyze system logs and performance metrics to identify root causes.
- Excellent communication skills to facilitate collaboration across diverse teams.
- Familiarity with software lifecycle processes and incident management.
Additional Information:
- The candidate should have minimum 12 years of experience in O9 Solutions.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
