Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com
Job Title: NOC Senior Engineer
Position: Senior Systems Engineer
Experience: 5 to 7 Yrs
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0626-1375
#LI-SY4
Employment Type: Full Time
Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience.
Role Overview
The NOC Senior Engineer is a senior, hands on operations role focused on running a mature 24×7 Network Operations Center. This position is responsible for advanced incident management, cross domain technical escalation, proactive monitoring maturity, and ensuring operational stability across network, server, cloud, and database platforms. The role acts as the senior technical authority on shift and ensures disciplined NOC execution and follow the sun continuity.
Advanced NOC Responsibilities
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Act as the L3 technical escalation point and senior authority for P1/P2 incidents.
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Lead real time incident triage, stabilization, and restoration during major outages.
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Execute and enforce incident command practices including ownership, timelines, and escalation control.
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Collaborate with Operations Center (OC) and Incident Managers during Major Incident Management (MIM).
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Ensure accurate, real time updates and complete post incident documentation in ITSM tools.
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Enforce adherence to NOC SOPs, runbooks, alert response standards, and escalation matrices.
Proactive Monitoring & Operational Excellence
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Own the effectiveness of proactive monitoring across all infrastructure layers.
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Identify alert noise, gaps, and false positives; drive alert tuning and threshold optimization.
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Improve dashboards, service health views, and early warning indicators.
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Analyze recurring incidents and drive corrective and preventive actions to reduce MTTD and MTTR.
Shift Leadership & Continuity
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Serve as the senior technical lead during assigned shifts.
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Lead structured shift handovers and overlapping coverage between global teams.
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Mentor L2 and junior engineers during incidents and day to day operations.
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Drive cross skilling and raise overall NOC technical maturity.
Technical Requirements
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Cloud Platforms: Advanced operational experience in multi cloud environments (AWS and Azure).
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Server Engineering: Expert level Linux and Windows server administration, troubleshooting, patching, and performance analysis.
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Network Engineering Knowledge: Strong understanding of VPC/VNet architecture, subnets, routing tables, DNS, load balancers, firewalls, security groups/NSGs, and connectivity troubleshooting.
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Database Operations: Solid operational knowledge of cloud databases (AWS RDS/Aurora, Azure SQL); performance symptoms, replication, failover, and availability concepts.
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Kubernetes & Containers: Operational expertise with Kubernetes (EKS), container orchestration, node/pod health, and workload stability.
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Automation & Infrastructure as Code: Hands on experience executing and validating Terraform based changes and scripted remediations.
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Observability & Tooling: Strong hands on experience with CloudWatch, Azure Monitor, Splunk, Grafana/Prometheus, and ITSM tools such as ServiceNow or Jira.
Required Experience
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7–10 years of experience in advanced NOC, SRE, Cloud Operations, or Infrastructure Support roles.
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Demonstrated advanced skills in multi cloud environments, automation, and incident management.
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Proven experience serving as a technical escalation point for complex, cross domain issues.
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Experience operating in 24×7, follow the sun NOC environments.
Preferred Certifications
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AWS Certified Solutions Architect – Professional
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Microsoft Certified: Azure Solutions Architect Expert
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Certified Kubernetes Administrator (CKA)
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ITIL Foundation (preferred)
Shift Model
24×7 rotational shifts with structured handovers, overlap coverage, and escalation ownership.
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
