Job Title: Software Technical Support & Test Engineer
Position Code: SOF-IT-THA-2026-07-06-549
Location: Thane HQ, Maharashtra
Department: IT
Reporting To: IT Manager / Department Head
Employment Type: Full-Time
Number of Vacancies: 2
Salary Range: ₹25,000 – ₹45,000 per month
About Progenesis IVF
Progenesis IVF is one of India's leading fertility and IVF service providers, committed to delivering advanced reproductive healthcare through innovation, technology, and patient-centric care. We are looking for enthusiastic and detail-oriented professionals to join our IT team and support the organization's software applications and quality assurance processes.
Job Summary
We are seeking Software Technical Support & Test Engineers who will be responsible for providing technical support to internal users, troubleshooting software-related issues, testing applications, identifying defects, and ensuring smooth functioning of software systems used across the organization.
Key ResponsibilitiesTechnical Support
- Provide first-level and second-level software support to users across branches.
- Troubleshoot and resolve application-related issues in a timely manner.
- Coordinate with development teams for bug fixes and system enhancements.
- Maintain issue logs, support tickets, and resolution documentation.
- Assist users with software usage, configurations, and troubleshooting.
- Conduct user training sessions whenever required.
Software Testing & Quality Assurance
- Prepare and execute test cases, test scenarios, and test plans.
- Perform functional, integration, regression, and user acceptance testing (UAT).
- Identify, document, and track software defects using bug-tracking tools.
- Verify fixes and ensure issues are resolved before deployment.
- Collaborate with developers and business users to understand requirements.
- Ensure software quality standards and performance expectations are met.
Documentation & Reporting
- Prepare testing reports and defect analysis reports.
- Create user manuals, SOPs, and technical documentation.
- Maintain records of software releases and change requests.
- Assist in process improvement initiatives related to software quality.
Required QualificationsEducation
- B.Tech / B.E. (Computer Engineering, Information Technology, Computer Science)
- BCA
- MCA
- B.Sc (Computer Science / IT)
- M.Sc (Computer Science / IT)
Required Skills
- Software Technical Support
- Software Testing
- Manual Testing
- Defect Tracking & Reporting
- SQL Basics
- Application Troubleshooting
- Documentation Skills
- User Support & Training
- Strong Analytical and Problem-Solving Skills
- Excellent Communication Skills
Preferred Skills
- Knowledge of Healthcare/Hospital Management Software.
- Understanding of SDLC and STLC.
- Familiarity with API Testing concepts.
- Experience with Test Case Management Tools.
- Basic understanding of databases and SQL queries.
Experience
- 0–3 years of experience in Software Technical Support, QA Testing, or a related IT role.
- Freshers with relevant technical knowledge and internship experience may also apply.
Key Competencies
- Attention to Detail
- Troubleshooting Ability
- Team Collaboration
- Time Management
- Customer-Oriented Approach
- Continuous Learning Mindset
Why Join Progenesis IVF?
- Opportunity to work with a rapidly growing healthcare organization.
- Exposure to enterprise-level healthcare applications.
- Career growth and learning opportunities.
- Collaborative and technology-driven work environment.
Location: Thane HQ, Maharashtra
Vacancies: 2
Hiring Deadline: 10 July 2026
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice period ?
Language:
Location:
- Thane, Maharashtra (Thane, Thane District) (Required)
Work Location: In person
