Job Location: Mumbai (HDFC Bank Airoli or Kotak Bank at Goregoan East / Thane).
Experience: 0- 1Year.
Reports To: Onsite Team Leader
Eligible for – Night Shift Allowance
Purpose: Providing On-Site Support for IDEA application to Client and Coordinate with the Client’s team, Onsite Team Leader and Backend Support Team.
To Work on Berkeley DB and applications are Windows based.
- Roles & Responsibilities:
- Application Support & Trouble shooting
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Providing functional support of the application to client’s user teams.
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Undertaking onsite application support with other team members or individually.
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Maintain the history of the issue during his shift and handing over the same to next team member during the shift change.
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Follow-up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader.
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Undertake the task assigned to you by onsite team leader.
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Inform your team members of any task / activity assigned by client.
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Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on daily basis.
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Priorities the issues based on the impact and share the same with client, onsite team & our backend support team.
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Understand the problem faced by the client and explain the same to the onsite team lead and backend support team.
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Provide respective logs and data to backend support & development team from time to time as required.
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Find the issue and reason for issue by replicating it in the test or UAT environment or understand it by studying client and server log & xml files.
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Provide the resolution or work around to client with consultation with onsite team lead and support team.
- Timely update to client of pending issue and their status.
After the training period you would be assigned to any of the following teams-
1.1 IM Team Application Support.
1.2 IM Team Captain.
- Installation
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Install Application for SIT whenever any Enhancement or Up gradation is scheduled.
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Install Applications on Clients UAT environment.
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Maintain versions of the applications on UAT & Production environment with the support of onsite team lead.
- Perform UAT on the application as per the client’s requirement.
- Client Training
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Provide training to client’s team as and when required.
- Understand the implementation of enhancement / SFR and explain same to client’s team.
- Eligibility Criteria
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BSc (CS/IT)/ BCA, MCA, B-Tech/B.E (IT/Computer).
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Any Certification in networking, database administration, Cloud management, Windows server, and ITES (Information Technology Enabled Services) will be added advantage.
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Preferred- minimum 1 Year’s Production Support Experience (for experienced candidates only).
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Basic knowledge of SQL Queries & Network.
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Familiarity with various operating systems, databases, and software applications.
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Good knowledge of MS Office.
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Excellent communication, problem-solving, and customer service skills.
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Ability to work independently and as part of a team.
- Willingness to learn new technologies and skills.
Job Requirement:-
Predetermined weekly offs will be given as per the shift scheduler.
The employees are expected to rotate in 24*7 shifts.
Sometimes shift can be extended due to client/ team requirement.
