· Welcome and engage with VIPs, Repeat Guests, and long-stay visitors to ensure personalized service.
· Act as the main point of contact for guest inquiries, concerns, and special requests.
· Anticipate guest needs and coordinate with relevant departments to deliver seamless experiences.
· Monitor guest satisfaction through feedback, reviews and surveys, taking proactive steps to address any issues.
· Maintain detailed guest profiles and preferences for future visits.
· Support Front Office operations during peak times and ensure smooth check-in/check-out experiences.
· Train and mentor team members in guest services excellence and brand standards
· Assist with organizing special events, amenities, surprise and delight moments for guests.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Education:
Experience:
- 2year: 1 year (Preferred)
Work Location: In person
