- Managed end-to-end operations for quick-commerce platforms, ensuring timely order processing, fulfillment, and delivery.
- Monitored key metrics such as orders, fill rate, cancellations, SLA/TAT, inventory accuracy, and customer experience.
- Coordinated with dark stores, warehouse teams, delivery partners, and cross-functional stakeholders to resolve operational issues.
- Analyzed demand and inventory trends to improve product availability and reduce stock-outs.
- Drove process improvements to enhance operational efficiency, reduce delivery time, and improve customer satisfaction.
- Prepared daily/weekly performance reports and identified gaps with actionable improvement plans.
- Supported new store/zone launches and ensured operational readiness.
- Handled escalations and worked on root-cause analysis to minimize recurring issues.
Managed last-mile delivery operations, monitoring delivery TAT, SLA adherence, delivery success rate, and customer experience across assigned areas.
- Coordinated with delivery associates and station teams to resolve delivery exceptions, route issues, and operational escalations, improving on-time delivery performance.
Pay: ₹500,000.00 - ₹800,000.00 per year
Benefits:
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Application Question(s):
- What is your current CTC?
- How many years of experience do you have in Quick Commerce?
Education:
Experience:
- Logistics: 7 years (Required)
Language:
- English and Local Language (Required)
Location:
- Chennai, Tamil Nadu (Chennai, Chennai District) (Required)
Work Location: In person
